Refund & Cancellation Policy

1. Summary

• Refund window: 3 calendar days from the moment your payment is confirmed.
• Progress limit: no more than 1 completed lesson. Free orientation lessons do not count.
• Amount: full refund of the price paid, including any sales tax collected.
• How: email hello@nurulu.com with your order number.
• Timing: processed within 10 business days to your original payment method.
• After the window or after more progress: no refund under the standard policy, subject to the exceptions below.

The standard window and progress limit do not restrict refunds when we cancel a program or cannot provide the promised access (section 8), or any rights and remedies required by applicable law. These exceptions apply throughout this policy, including where a purchase is described as final.

2. How many days do I have to request a refund?

You have 3 calendar days from your purchase to request a refund. The window starts when your payment is confirmed and your access is granted (the date and time on your receipt email) and ends 3 full days later. Calendar days include weekends and holidays. For example, a purchase confirmed on a Friday at 3:00 pm can be refunded until the following Monday at 3:00 pm.

3. What counts as starting the course?

Free orientation lessons, if included, do not count toward the progress limit. The standard progress limit is exceeded once you have completed more than 1 paid lesson.

For courses delivered externally, we review available completion information and your description of what you completed when assessing a refund request. Receiving a delivery email or opening a lesson does not by itself count as completing a lesson. Contact us if you believe a progress record is incorrect.

4. Can I get a refund after I have accessed part of the program?

Yes, within the 3-day window and as long as you have completed no more than 1 lesson, not counting any free orientation lessons. This lets you review the beginning of the program after receiving it and decide whether it is right for you.

Once you have completed more than 1 lesson (not counting free orientation lessons), the purchase is final and no refund is available, even if you are still inside the 3-day window. Likewise, once the 3-day window has passed, no refund is available regardless of how much of the program you have used. Both conditions must be met.

5. How do I request a refund?

1. Send an email to hello@nurulu.com from the email address on your order.
2. Use the subject line "Refund request" and include your order number (it is on your receipt email).
3. You do not need to give a reason, but a short note helps us improve. The date and time we receive your email is the date of your request.

We confirm receipt within 2 business days, check the request against the window and your progress record, and tell you whether it is approved. Requests sent through any other channel (social media, chat with an advisor) are not considered received until they reach that email address.

6. How long does a refund take?

Approved refunds are issued within 10 business days of your request, to the original payment method used at checkout. We cannot refund to a different card or account. Once we issue the refund, your bank or card issuer may take an additional 5 to 10 business days to show it on your statement. Your access to the program ends when the refund is issued.

7. Are partial refunds available?

No. We do not offer partial or prorated refunds for unused lessons, unused access time, or for stopping a program part-way. A refund is either the full price paid (when the request meets the conditions above) or nothing under the standard policy. If nurulu cancels a program or fails to provide access, as described below, you receive a full refund. Any remedies required by applicable law remain available.

8. What happens if nurulu cancels a program?

If we cancel or retire a program before you have been able to complete it, or if we are unable to provide the access described on the program page, you receive a full refund of the price paid, regardless of the 3-day window or your progress. We will email you and issue the refund within 10 business days to your original payment method. Ordinary content updates, replaced videos and short maintenance windows are not cancellations.

9. Cancelling before you start

There is no separate cancellation step. A refund request within the window is the way to cancel your enrollment. If you never open the program, the same 3-day window applies.

10. Chargebacks and payment disputes

You can contact us at hello@nurulu.com for help with a charge or refund. Contacting us first is not a condition of exercising your rights with your bank, card issuer or payment provider, and does not extend their deadlines. We may provide relevant order, agreement and access records to respond to a dispute, as described in our Privacy Policy.

Filing a good-faith dispute does not by itself cancel your enrollment or permanently remove your access. If payment is refunded or reversed, access may end. If a dispute is resolved in our favor and payment remains valid, your access continues for the agreed access period, subject to separate violations of our Terms of Service.

11. Purchases made through an advisor

Enrollments completed through a payment link prepared by a nurulu advisor follow this same policy. Advisors cannot promise different refund terms.

12. Contact

Refund requests and questions: hello@nurulu.com. This policy is part of our Terms of Service and the Enrollment Agreement you accept at checkout.