Refund & Cancellation Policy

1. Summary

• Refund window: 3 calendar days from the moment your payment is confirmed.
• Progress limit: no more than 1 completed lesson. Preview lessons do not count.
• Amount: full refund of the price paid, including any sales tax collected.
• How: email hello@nurulu.com with your order number.
• Timing: processed within 10 business days to your original payment method.
• After the window or after more progress: no refund.

2. How many days do I have to request a refund?

You have 3 calendar days from your purchase to request a refund. The window starts when your payment is confirmed and your access is granted (the date and time on your receipt email) and ends 3 full days later. Calendar days include weekends and holidays. For example, a purchase confirmed on a Friday at 3:00 pm can be refunded until the following Monday at 3:00 pm.

3. What counts as starting the course?

Lessons marked "Preview" in the program syllabus (for example, the orientation lesson that explains how the program works, which anyone can watch before enrolling) do not count. You are considered to have started the course once you have completed more than 1 lesson that is not a preview lesson.

A lesson counts as completed when you mark it complete in your student portal using the "Mark as complete" button at the end of the lesson. Your portal records the date and time each lesson is completed, and we use that record to decide refund requests. Simply opening a lesson without finishing it does not count as completing it.

4. Can I get a refund after I have accessed part of the program?

Yes, within the 3-day window and as long as you have completed no more than 1 lesson, not counting preview lessons. This lets you look inside the program, review the preview lessons and the first lesson, and decide whether it is right for you.

Once you have completed more than 1 lesson (not counting preview lessons), the purchase is final and no refund is available, even if you are still inside the 3-day window. Likewise, once the 3-day window has passed, no refund is available regardless of how much of the program you have used. Both conditions must be met.

5. How do I request a refund?

1. Send an email to hello@nurulu.com from the email address on your order.
2. Use the subject line "Refund request" and include your order number (it is on your receipt email).
3. You do not need to give a reason, but a short note helps us improve. The date and time we receive your email is the date of your request.

We confirm receipt within 2 business days, check the request against the window and your progress record, and tell you whether it is approved. Requests sent through any other channel (social media, chat with an advisor) are not considered received until they reach that email address.

6. How long does a refund take?

Approved refunds are issued within 10 business days of your request, to the original payment method used at checkout. We cannot refund to a different card or account. Once we issue the refund, your bank or card issuer may take an additional 5 to 10 business days to show it on your statement. Your access to the program ends when the refund is issued.

7. Are partial refunds available?

No. We do not offer partial or prorated refunds for unused lessons, unused access time, or for stopping a program part-way. A refund is either the full price paid (when the request meets the conditions above) or nothing. The only exceptions are when nurulu cancels a program or fails to provide access, described below, in which case you receive a full refund.

8. What happens if nurulu cancels a program?

If we cancel or retire a program before you have been able to complete it, or if we are unable to provide the access described on the program page, you receive a full refund of the price paid, regardless of the 3-day window or your progress. We will email you and issue the refund within 10 business days to your original payment method. Ordinary content updates, replaced videos and short maintenance windows are not cancellations.

9. Cancelling before you start

There is no separate cancellation step. A refund request within the window is the way to cancel your enrollment. If you never open the program, the same 3-day window applies.

10. Chargebacks and payment disputes

Please contact us before disputing a charge with your bank or card issuer. We resolve legitimate refund requests directly and faster than the dispute process. If you open a chargeback for a purchase that does not meet the refund conditions above, we will respond to the dispute with our records: your order, your acceptance of these terms at checkout (date, time and IP address), your account creation, your sign-in history and the lessons you viewed and completed. Filing a chargeback suspends your access to the program while the dispute is open, and access is not restored if the dispute is decided in our favor.

11. Purchases made through an advisor

Enrollments completed through a payment link prepared by a nurulu advisor follow this same policy. Advisors cannot promise different refund terms.

12. Contact

Refund requests and questions: hello@nurulu.com. This policy is part of our Terms of Service and the Enrollment Agreement you accept at checkout.